Refund and Returns Policy

At justincase, our mission is to provide high-quality, online-only network and information technology services to clients worldwide. Because all of our offerings are intangible digital services, not physical goods, the traditional concept of “returns” does not apply. However, we understand that there may be situations where a refund is appropriate, and we have established a clear, fair, and transparent Refund Policy to protect both our clients and our business.

This document outlines the terms and conditions regarding refunds, cancellations, and service delivery. Please read carefully before purchasing our services. By placing an order, you acknowledge and agree to these terms.

1. Nature of Services

All services provided by justincase are delivered 100% online, without any physical shipment or on-site visits. Our service categories include, but are not limited to:

Network audits and optimization recommendations.
Network design and configuration.
VPN setup and remote security solutions.
Cloud migration and integration services.
Security policy development.
Remote troubleshooting and performance improvement.
Continuous network monitoring (subscription-based).
Online training and consultations.

All deliverables are provided in digital format (PDF reports, configuration files, online sessions, remote implementations) and are considered non-returnable due to their nature.

2. Conditions for Refund Eligibility

Refunds will be considered only under specific circumstances, described in detail below:

a) Service Not Delivered

If we fail to start or complete the agreed-upon service within the specified timeframe, and no prior notice or rescheduling agreement was provided, you are eligible for a full refund.

b) Duplicate or Erroneous Payment

If you made multiple payments for the same service by mistake, or if your payment processor charged you incorrectly, we will issue a refund for the extra amount.

c) Technical Limitations Beyond Our Control

If, after every reasonable effort, we are unable to provide the service because of technical issues such as:

Inadequate access provided to your systems or environment.
Compatibility problems that cannot be resolved remotely.
Network restrictions or third-party limitations that prevent service delivery.

In these cases, a full or partial refund will be issued depending on the level of work completed.

d) Cancellation Before Work Begins

If you decide to cancel your order before any actual work has been initiated, you are entitled to a full refund. If the project has started, a partial refund will be provided, based on the percentage of work already completed and resources allocated.

3. Non-Refundable Situations

Refunds will not be granted under the following conditions:

Change of Mind: If you simply decide you no longer need the service after work has commenced.
Failure to Cooperate: If you do not provide required access credentials, documents, or timely responses, causing delays or preventing service completion.
Service Delivered as Promised: If the service was fully performed and delivered according to the agreed specifications and timeline.
Quality Dissatisfaction Without Basis: If the service was delivered in compliance with the agreed scope and standards, but subjective dissatisfaction is expressed without valid technical grounds.

4. Refund Request Procedure

To request a refund, you must:

Submit your request via email to info@ju-sn-case.fun within 7 calendar days from the date of purchase or service delivery.
Include your full name, order number, date of purchase, and a detailed explanation of the reason for the refund request.
Attach any supporting evidence if applicable (e.g., screenshots, correspondence).

Failure to provide sufficient information may result in delays in processing your request.

5. Processing Timeline

Once your refund request is received, we will:

Review your case within 3–5 business days.
Notify you of approval or rejection by email.
If approved, initiate the refund within 5–10 business days, crediting the amount to your original payment method.

Please note that processing time by your bank or payment provider may vary, and we cannot control additional delays on their side.

6. Dispute Resolution

If you disagree with our decision regarding your refund request, you may escalate your concern by responding to the outcome email. Our team will conduct a secondary review, and if necessary, we may engage a third-party payment dispute resolution system.